Technical Difficulties

Internet faults

Before you log a fault, check the PC/laptop cables are properly plugged into the socket.

Try using another PC/laptop cable and check whether you can get through to your student call service using a telephone handset.

Keep your username and password in a safe place as they will be required should you experience any diffi culties with this service. The helpdesk will be unable to assist you without this information.

Please contact Clubeasy if you are unable to locate your details.

Telephone faults

Before you log a fault, please check the telephone is plugged in or try plugging another handset into the socket as the handset or cable may be faulty. Finally check that you have enough credit.

Examples of potential issues:

• No dial tone
• You cannot gain access to Student Call
• You cannot receive incoming calls

Please note: If a Kingston Communications engineer is required to attend in response to a line fault, Clubeasy reserves the right to recharge you in the event that the fault is due to equipment failure, equipment mis–configuration or user error.

Reporting a fault

Dial 0800 915 5955, then select one of the following options: -

1. To make a call or to top up call credit
2. To register your account
3. To call Clubeasy
4. To report an internet fault – you will be directed to the Eclipse Internet helpdesk, part of the Kingston Communications
   Group.
5. To report a fault with their telephone line or account queries

Please call during the opening hours indicated below, with the required information to hand. If you’ve lost your username, password or room phone number please contact your local Clubeasy Offi ce to get this information before ringing Kingston Communications.

Full terms & conditions.