Contact Us - All Enquiries
Residential
| Customer Services | |
|---|---|
| All Services | 01482 602555 |
| Karoo | 01482 602444 |
| Fax | 01482 223366 |
| info@kcom.com | |
| Open Monday to Friday 8am-8pm and Saturday 9am-5pm | |
| Collections & Payments | |
|---|---|
| Consumer Collections | 01482 602808 |
| Open Monday to Friday 9am - 5.30pm | |
| collections@kcom.com | |
| 24 Hour Automated Debit/Credit Card Payment Line | 01482 604706 |
| Main Switchboard | |
|---|---|
| From a Kingston line | Free on 150 |
| From any other line | 01482 602100 |
| Open Monday to Friday 8am-6pm and Saturday 9am-5pm | |
| Text Phone | |
|---|---|
| Contact Us On | 01482 320101 |
| Reporting a Fault | |
|---|---|
| From a Kingston Line | Free on 151 |
| From Any Other Line | 01482 602151 |
| Open 24 Hours a Day, 7 Days a Week | |
| Directory Enquiries | |
|---|---|
| Kingston Network Area | 197 |
| Calls cost 40p including VAT for up to 3 searches | |
| National | 118 288 |
| Calls cost 49p connection + 14p per minute including VAT from a KC landline. Call charges from mobiles and other networks may vary. If you are calling from a mobile you will now receive your requested number via text message. You will not be charged for the text message. | |
| International | 118 188 |
| Calls cost £1.50 connection + 30p per minute including VAT for 1 search | |
| Open 24 Hours a Day, 7 Days a Week | |
| Operator Assistance | |
|---|---|
| Kingston Network Area | 194 |
| National | 100 |
| International | 155 |
| Open 24 Hours a Day, 7 Days a Week | |
| Bill Payment | |
|---|---|
| 24 Hour Debit Card Line | 01482 604706 |
| The Phone Shop | |
|---|---|
| Contact Us On | 01482 602240 |
| Open Monday to Friday 8.45am-5pm and Saturday 9am-5pm | |
Business
| Business Enquiries | |
|---|---|
| The Business Team | 0800 915 5226 |
| Fax | 01482 588573 |
| business.sales@kcom.com | |
| Open Monday to Friday 8am-6pm and Saturday 9am-5pm | |
| Collections & Payments | |
|---|---|
| Business Collections | 01482 602821 |
| Open Monday to Friday 9am - 5.30pm | |
| businesscollections@kcom.com | |
| 24 Hour Automated Debit/Credit Card Payment Line | 01482 604706 |
| Mobile Team | |
|---|---|
| Customer Services | 0800 915 0318 |
| BlackBerry Helpdesk | 0800 138 9995 |
| Technical Support - KC Internet | |
|---|---|
| KC Broadband Max Gold and Platinum | 0800 915 5055 |
| KC Broadband Max Teleworker, Bronze and Silver | 0845 120 0063 |
| KC Broadband Lincs (PON and LLU) | 0800 915 5154 |
| KC Broadband and KC SDSL (UK) | 0800 915 5109 |
| KC Advanced Broadband | 0800 915 5055 |
| Credit Control | |
|---|---|
| Advice line | 01482 602821 |
| Direct Debit Customers | 01482 602158 |
| Contact Centre Solution Enquiries | |
|---|---|
| Telephone | 0800 915 9000 |
| Fax | 01482 607007 |
| contactcentres@kcom.com | |
| Address | Kingston Communications Contact Centres Ltd. Prospect House Prospect Street Kingston upon Hull HU2 8PU |
General Information
| Company information | |
|---|---|
| KCOM Group PLC 2007. Registered in England No. 2150618. Registered Office: 37 Carr Lane Hull HU1 3RE |
| To make a complaint | |
|---|---|
| We continuously make improvements to our services as a result of valuable feedback from our customers. If something has not met your expectations, we want to know straight away. | |
| To make a complaint or send us feedback please email custrel@kcom.com |
| Website comments and queries | |
|---|---|
| Do you have feedback or questions regarding our website? Please contact our webmaster with any questions or comments. | |
| For queries regarding the Karoo website please email info.marketing@kcom.com or call 01482 602645 Monday to Friday, 8.30am to 5pm. |