My broadband connection is slow, what can I do?
The majority of connectivity-related faults, from complete loss of service through to intermittent or slow connectivity, stem from just a few common factors. Before calling the help desk make sure you have checked the following:
1. A fully functionaland high quality phone line will greatly improve your broadband service. If your phone line is of poor quality, crackles or doesn’t have a dial tone it is worth contacting your phone line provider and investigating if this can be improved.
2. Check that your ADSL microfilter is correctly fitted. Microfilters also suffer from wear and tear so it might be time to replace yours if you are having problems connecting.
3. The presence of telephony equipment such as phones, faxes, sky boxes and alarms connected to any phone socket in the premises can affect your broadband service. If you are experiencing connection difficulties try removing all the devices and then reconnecting one by one to isolate the source.
4. The use of an extension lead or subsidiary socket can weaken the broadband signal and therefore affect your service. Test your broadband directly from the master socket to find out if this is the cause.
5. Ensure your modem or router settings are correct