Voice Services

Additional Calling Features

Get the best value from your telephone service with our great range of additional calling features:

Show DetailsCaller Display

Can be used to screen calls and help you tailor your response to your customers.

NB: Not all networks support Caller Line Identity (CLI). If you would like your telephone number to be withheld each time you make a call without having to dial 141, please contact the business team on 0800 915 0332. There is no charge for withholding your number permanently.
Show DetailsCall Waiting

Notifies you that someone else is calling, even when you’re already on the phone.

Show DetailsHow do I set up Call Waiting?
Lift receiver and wait for the dial tone:
To set up: *43#
To cancel: #43#

To move between calls:

  • Press R to put your first caller on hold
  • Wait for the dial tone, then press 2
  • You will be connected to your second caller
  • To shuttle between the two calls press R and then 2
  • To end one call and return to the other press R and then 1. Then hang up the first call
  • End the call you are on by replacing the handset. Your phone will ring again and you will be connected to the second caller when you pick up
  • Tell the second caller to ring you back
  • To stop the beep, press R
  • Wait for the dial tone, then press 0
  • You will go back to your original caller and your second caller will be advised to ring back later
  • If you just ignore the beep it will stop after 30 seconds anyway
Show DetailsReminder Call

Use your phone as an alarm clock by setting it to call you at specified times.

Show DetailsHow do I set up a Reminder Call?

Lift receiver and wait for the dial tone:

To set up: *55* time (eg: 0830) #
To check: *#55#
To cancel a single reminder: #55# time #
To cancel all reminders: #55#

How to set up a series of reminder calls

Lift receiver and wait for the dial tone:

To set up: *56* time # program code #
To check: *#56#
To cancel a single reminder: #56# time # program code #
To cancel all reminders: #56#

Use the following program codes:

1 - Every Monday
2 - Every Tuesday
3 - Every Wednesday
4 - Every Thursday
5 - Every Friday
6 - Every Saturday
7 - Every Sunday
8 - Every Monday to Friday
9 - Every day
Show DetailsYour Call

Allows you to have two different phone numbers on a single line. When calls are received on your existing number, the phone rings in the usual way, when calls are received on the additional number, the phone gives a different ring tone so you'll know which number was dialled. Particularly useful if you occasionally work from home, and want to differentiate between personal and business calls. Your Call is charged on a rental basis with quarterly payments made in advance.
Show DetailsCall Return (1471)

Call return is free. Dial 1471 to find out the time and date of the last call made to your number. If available, you will also be told the number of the person who called and be able to dial 3 to return the call.
Show DetailsRing Back

Forget the frustration of engaged tones! Ring back service will keep trying the number for you so you don't have to.

Show DetailsFind out more about Ring Back
  • If the number you're calling is engaged, Ring Back keeps trying the number until it becomes free
  • When the number is free your phone will ring and you will be connected as soon as you pick it up
  • You can initiate a Ring Back to a maximum of 5 engaged lines at once. Five people can also activate Ring Back to your line
  • A small fee is charged each time a successful connection is made using Ring Back

How do I use it?

To activate: press 5
To cancel: press #37#
To query: press *#37#

Service Availability

  • Ring Back is not available on Centrex, switchboard, non analogue (e.g. ISDN) lines or payphones
  • In order to cancel a Ring Back request you will need a touch-tone phone, although a touch-tone phone is not necessary to set up a request
  • You can initiate a Ring Back to a maximum of 5 engaged lines at once. Five people can also activate Ring Back to your line
  • This service will not work in conjunction with Call Waiting
Show DetailsCall Diversion

Divert all your calls to another number; either when your line is busy; or when you're not there to answer.

Show DetailsHow do I set up Call Diversion?

Basic Call Diversion

Automatically transfers all of the calls made to your number to another number

Lift receiver and wait for the dial tone:

To set up: *21* new number #
To check: *#21#
To cancel: #21#
Show DetailsConference Call

Will allow you to talk to a group of people all at once – this free service allows you to hold a conversation with people on two other numbers, no matter where they are.

Show DetailsHow do I set up Conference Call?
  • Setting up a conference call is free
  • Hold a conversation with people on up to two other numbers
  • One of the other numbers can be international
  • The third party can be brought into the conversation at any time
  • Normal call charges apply

How to set up a conference call

Call the first number, then set up the second by completing the following:

  • Press R to hold the first call
  • Wait for the dial tone, then call the second person
  • When the second person answers, press R
  • All three parties are now connected to the call
Show DetailsCall Barring

Restrict calls to national, international or premium rate numbers. You can also bar incoming calls so the line is always available for outgoing calls.

Show DetailsHow do I set up Call Barring?

Take control over who can make calls and who can call you

Permanent outgoing call barring:

  • Choose any type(s) of call – Kingston local calls*, national, international, operator services or Premium Rate numbers
  • Making a change to types of calls that are barred would incur an additional charge
  • Calls to emergency services and 151 remain available
  • Incoming calls are not affected

Pre-arranged call barring – customer controlled

  • You decide which types of calls you wish to restrict on application
  • You switch the barring on and off using a PIN
  • Making a change to the original categories would incur an additional charge

Selective call barring – customer controlled

  • You choose which categories of call you wish to restrict
  • You change those categories using a set of commands on your touch-tone phone
  • A PIN allows you to disable and enable all barring

*Local calls are defined as all calls between Kingston Communications' customers in Hull and East Yorkshire