Nortel and Kingston Communications – working together to create the perfect partnership
As a vendor independent organisation, KC partners with market leading providers of technology and services that complement our high levels of award winning service delivery
Our demanding selection process ensures that our partners are capable of supporting and sustaining business excellence in the face of changing requirements. This means that our customers always benefit from the latest advances in technology and services, the highest levels of support and truly unbiased advice.
Nortel has been providing communications solutions for over a century and has been pivotal in developing secure, innovative communications technology solutions. Nortel delivers high performance network infrastructure and technology to customers in more than 150 countries, and its technology is changing how people and businesses communicate.
Nortel's commitment to being the leader in next generation network evolution is challenging, but grounded in the reality that currently it has one of the best portfolios of products and technologies in the industry.
Nortel manufactures a complete range of products, providing end to end solutions for the enterprise and SMB market, including voice switching, contact centre solutions, data networking, IP telephony, multimedia collaboration, security, wireless and metropolitan optical.
Working together
KC has been working with Nortel for over a decade, demonstrating the highest standards in service delivery, technical acumen and accredited personnel, and consistently exceeding customer expectations. Executive engagement takes place at all levels within the two organisations, and both utilise identical sales and support methodologies to ensure close alignment.
This synergy leads to a comprehensive understanding of customer requirements and results in high levels of success. We have immense experience in working on Nortel solutions, encompassing the complete portfolio from voice to content networking through to optical networks, as well as embracing its new technologies. KC's framework of solutions and services addresses the whole network lifecycle and enables the delivery of end to end solutions to meet customers' objectives, rather than a simple implementation of any given technology.
Our success is underpinned by achieving the highest possible levels of training and accreditation status, and by its significant investment and ongoing development, in skilled personnel. Our extensive laboratory facilities provide the ideal environment for engineers to design and build latest technology solutions, and to troubleshoot and investigate fixes. This enables us to offer customers an enhanced service delivery model, with industry leading Service Level Agreements.
KC is a respected Nortel Channel Partner, as well as a certified Nortel Developer Partner. Our inhouse software solutions team, have developed messaging, call centre management and dialler applications that work in conjunction with Nortel's technology, and can be tailored to meet bespoke needs.
KC's accreditations
KC is a Gold Solutions Partner – the highest Nortel accreditation – in the following product areas:
- LAN solutions
- optical solutions
- enterprise IPT solutions
- SME IPT solutions
- customer interaction solutions
In addition, Kingston holds Solutions Partner status in:
- content networking solutions
- secure access solutions
- secure networking solutions
KC has received numerous accolades from Nortel, including the prestigious EMEA Partner of the Year awards in 2005, 2003 and 2001, Partner of Innovation 2001, and Convergence Partner of the Year 2002. In addition we were awarded Best Customer Focus in 2004 for excellence in maintaining close contact with the customer throughout the solution lifetime, and for its ability to deliver the highest quality voice and data solutions.
"Kingston Communications has been a key partner for many years, and is a leading integrator for our most innovative solutions. The company's continued investment in achieving technical excellence in Nortel's portfolio, as illustrated by its early accreditation under the Nortel Partner Programme, gives a clear indication of its ongoing commitment and the high levels of professionalism.
"Kingston and Nortel's partnership has been incredibly successful, and one of the fundamental reasons for this accomplishment is our ability to work closely together to understand the real needs of our customers."
Peter Kelly
Leader, EMEA Enterprise
Nortel