|
BCM50 |
BCM20 |
BCM400 |
| Call Centres |
|
|
|
| Intelligent Contact Centre |
Y |
Y |
Y |
| Reporting for Contact Centre |
|
Y |
Y |
| Multimedia for Contact Centre |
|
Y |
Y |
| Customer Service |
|
|
|
| IVR |
|
Y |
Y |
| LAN CTE |
Y |
Y |
Y |
| Management |
|
|
|
| Network Configuration Manager |
Y |
Y |
Y |
| Business Element Manager |
Y |
Y |
Y |
| Messaging |
|
|
|
| Voice Messaging |
Y |
Y |
Y |
| Unified Messaging |
Y |
Y |
Y |
| Fax Messaging |
Y |
Y |
Y |
| Custom Call Routing |
Y |
Y |
Y |
| Mobility |
|
|
|
| Digital Mobility |
Y |
Y |
Y |
| WLAN Mobility |
Y |
Y |
Y |
| VoIP Support |
|
|
|
| Number of simultaneaous IP trunk gateway sessions supported |
12 |
60 |
60 |
| Number of IP clients supported |
32 |
90 |
90 |
| Quality of service monitor with fallback to PSTN on call setup |
Y |
Y |
Y |
