TalkMore Call Plans

There are three TalkMore call plans.

TalkMore 1
Pay as you go – No monthly fee
FREE calls to other TalkMore customers
2.5p/min to all UK landlines for daytime calls†§
5p for 75 minutes to all UK landlines at other times††§
12p/min daytime, 8p/min evenings and 5p/min at weekends for calls to any mobile network†
Calls abroad from 5p/min 24 hours a day†

TalkMore 2
£4.99 a month
FREE calls to other TalkMore customers
INCLUSIVE 75 minutes to all UK landlines at evenings and weekends††§
FREE 20 minutes weekend calls a month to mobiles
2.5p/min to all UK landlines for daytime calls†§
12p/min daytime, 8p/min evenings and 5p/min at weekends for calls to any mobile network†
Calls abroad from 5p/min 24 hours a day†

TalkMore 3
£12.99 a month. Special introductory offer just £9.99
FREE calls to other TalkMore customers
Unlimited INCLUSIVE calls to all UK landlines§
FREE 50 minutes weekend calls a month to mobiles
12p/min daytime, 8p/min evenings and 5p/min at weekends for calls to any mobile network†
Calls abroad from 5p/min 24 hours a day†

† Subject to 4p minimum charge.

†† Thereafter 0.9p a minute.

§ Applies to UK landline calls (typically starting with 01 and 02), excludes calls to mobiles, international, premium rate numbers, non-geographic and directory enquiries. All prices include VAT and are correct as at April 2006.

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Call Charges

When can I make daytime, evening and weekend calls?
Daytime calls can be made Monday to Friday between 8am and 6pm.
Evening calls can be made Monday to Friday between 6pm and 8am, including Sunday midnight to Monday 8am.
Weekend calls can be made from Friday midnight to Sunday midnight.

Why do you need my Direct Debit details even when I join TalkMore 1?
TalkMore requires all bills to be paid by Direct Debit.

What about 0845 and 0870 calls?
You can still call 0845 and 0870 numbers, but they are not included in our call plans. Our rates apply to UK landline calls, typically starting with 01 and 02, mobiles, and international numbers.

What is the difference between local and national calls?
None. Although some phone providers charge differently for local and national calls, we don’t. So whether you’re phoning around the corner or 400 miles away you’ll be charged the same. And don’t forget that if you get all your friends and family to join TalkMore you’ll get to talk to them for FREE.

Can anyone sign up to TalkMore?
Anyone with a BT line can sign up for the service. However we are not allowed to provide the TalkMore service to BT customers who use their Low User Scheme. We also do not recommend that the TalkMore service be activated on lines that are used for burglar or fire alarms.

What do I need to do to connect to the TalkMore service?
Nothing! Once you’ve called us we’ll do the rest! No dialling special codes before making calls and you don’t need a dialler box.

Is there a minimum period of commitment for the service?
Absolutely not, we don’t tie you into a minimum contract period like other phone providers – so why not try us, and you could start saving on your phone bill in as little as 10 working days.

Are there any connection or disconnection fees?
No, we won’t charge you any connection or disconnection fees.

If I change my mind can I cancel?
Please see 3.4 and 3.5 in our Standard Terms & Conditions.

Do you offer friends and family discount scheme?
No. But if your friends and family switch to TalkMore, you can call each other for FREE. So why not phone your friends and family and tell them about TalkMore.

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FREE Calls

Does every TalkMore plan offer FREE calls to other TalkMore customers?
Yes. 24 hours a day, 7 days a week.

Is there any time limit on FREE calls to TalkMore customers?
No, there’s no time limit on FREE calls, so you can chat for hours with friends and family who also have the TalkMore service.

How can I get my friends and family to join TalkMore, so I can benefit from FREE calls?
Just get them to call us on 0800 915 5186.

If I get my friends and family to sign up to TalkMore, are my calls to them FREE from the day they sign up?
Calls to your friends and family are FREE once they become a TalkMore customer.

Is there any time limit on INCLUSIVE calls to UK landlines?
You get unlimited INCLUSIVE calls to UK landlines with our TalkMore 3 call plan. So you can call anyone, anytime, for however long you want on their landline at no extra cost.

Is there any limit on my FREE mobile calls?
Yes, you will receive FREE minutes to mobiles at weekends, and these are only available on call plans TalkMore 2 and 3. TalkMore 2 allows you 20 minutes FREE weekend calls a month, and TalkMore 3 allows you 50 minutes FREE weekend calls a month. Weekend calls can be made from Friday midnight to Sunday midnight.

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Billing

Do I have to pay TalkMore for my line rental?
No. TalkMore will not bill you for your line rental; BT will continue to bill you for this.

What will appear on my TalkMore bill?
Your itemised bill is sent every month and will detail all the calls you've made on your TalkMore calling plan, including any FREE calls.

What will appear on my BT bill?
BT will continue to bill you for your line rental, and for any Select Services such as Call Minder or Call Display. BT will also remain responsible for maintaining your line.

How are calls billed?
TalkMore calls are billed by the second, not rounded up to the nearest minute. There is a minimum call charge of 4p (inc VAT) for calls made outside of your call plan.

Are all BT Select Services compatible with TalkMore?
Yes. You can still use all BT Select Services with TalkMore, except Call Barring.

What happens if I move house?
Your existing TalkMore service will need to be transferred when you move, whether you are keeping the same number or not. Please contact us on 0800 915 5222 to let us know so that we can arrange for your TalkMore service to be transferred.

What happens if I change my phone number but don't move house?
Your existing TalkMore service will need to be transferred. Please contact us on 0800 915 5222 to let us know so that we can arrange for your service to be transferred.

What happens to my Internet calls?
TalkMore will not affect your Internet service, and your provider will continue to bill you in the same way. So if you use ‘pay as you go’, your call charges will continue to appear on your BT phone bill, or if you use a flat rate service your provider will continue to bill you.

Can I use TalkMore with my broadband provider?
Yes. TalkMore has no impact on your broadband service, whoever provides it! Your provider will continue to bill you for their service and TalkMore will only bill you for telephone calls.

Can I still keep my phone number?
Yes. Of course!

How long does it take to set me up to the TalkMore service?
About 10-12 working days.

When changing, do I need to contact BT?
No, we’ll do everything for you.

I'm a cable customer - can I use the service?
Unfortunately we are only able to provide the TalkMore service to customers with BT lines.

Can I have Home Highway or ISDN line on my TalkMore service?
Yes. Just provide us with ALL the numbers that BT has given you. BT can confirm these details for you.

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Contact Us

Contact Details
For more details about our call plans or to order any of our services, give our Sales Team a call on 0800 915 5186 anytime between 8am and 8pm Monday to Friday and Saturdays 9am and 5pm.

You may also e-mail us at talkmore@kcom.com

Or write to us at:
KCOM Group Plc
37 Carr Lane
Kingston Upon Hull
HU1 3RE

Customer Service
You can call our Customer Care Team 0800 915 5222 anytime between 8am and 8pm Monday to Friday and Saturdays 9am and 5pm.

You may also e-mail us at talkmore@kcom.com

Or write to us at:
Customer Services
KCOM Group Plc
37 Carr Lane
Kingston Upon Hull
HU1 3RE

If there is a problem with the service who do I call?
To report a fault, call us on 0800 915 5551.

If I have a question about my bills or package who do I call?
You can call our Billing team on 0800 915 5222.

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